TERMS & CONDITIONS

1. These Terms & Conditions govern your use of www.pussandmew.com.au (Website) and the purchases you make through it. By using the Website, you agree with Puss and Mew to be bound by these Terms & Conditions. If you do not accept these Terms & Conditions, you must refrain from using this Website. Puss and Mew supports the Responsible Service of Alcohol. All online liquor sales are processed by Puss and Mew Pty Ltd (ABN 23 638 755 889) under Liquor Licence no. 32809947 (VIC).

WEBSITE

2. The information on this Website, such as the availability and description of Puss and Mew products and merchandise, including Puss and Mew Masterclass events, any promotional information, or delivery information may change from time to time without notice. While Puss and Mew endeavours to keep the information on this Website accurate and up to date to the extent allowed by law, Puss and Mew assumes no responsibility for, and offers no warranties or representations regarding, the accuracy, reliability, completeness, or timeliness of the Website (including the
   representativeness of images of products and packaging). All prices shown on this Website are in Australian dollars.

ORDERS

3. You may purchase goods on this Website including Puss and Mew products and merchandise and third-party products and merchandise by selecting and placing your order through this Website in accordance with these Terms & Conditions and any applicable Additional Terms. Each purchase or request for purchase of Website Products are subject to these Terms & Conditions. Website Products are limited to the products available for purchase on this Website.
4. Purchase may only be made through this Website by using one of the valid payment methods indicated at the point of purchase (Payment Method). Any order placed through this Website for any products advertised on this Website is an offer by you to purchase the products for the price (including postage, packaging and any other applicable charges and taxes) notified to you at the time you place the order. Puss and Mew retains the right to refuse any offer made by you. All orders are subject to Puss and Mew’s’ acceptance and availability and confirmation of price.
5. Puss and Mew may record all details of and incidental to orders made through the Website. Puss and Mew records may include details of the forms of age verification required, credit card details (depending on the nature of the order(s) made and the payment method used via Puss and Mew secure payment system) and the taking of photographs. Puss and Mew will only use or disclose such records for reasonable purposes, which may include proof of delivery, administration and record keeping requirements for compliance with liquor licencing laws, or in co-operation with law enforcement.
6. By placing an order with Puss and Mew, you confirm that all information (including delivery address and payment information) that you have provided in completing the order is true and correct. You warrant that you are an authorised holder of the Payment Method (and any related credit or debit card, bank account or other value account linked to your Payment Method) used to complete the transaction, and that the nominated Payment Method will cover the full cost of the goods. By placing an order with Puss and Mew, you authorise us to debit the amount payable from your Payment Method (and/or any related credit or debit card, bank account or other value account linked to your Payment Method). If we are unable to successfully process your Payment Method to fulfil your payment, we may notify you of the dishonour and cancel your order.
7. All orders are subject to Payment Method approval and billing address verification. This includes orders associated with the same name, email address, billing address, credit card number or other information. After processing, please contact Puss and Mew via email at info@pussandmew.com.au if you have any questions regarding your order.
8. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years, and you must confirm that you are 18 years of age or over before your order will be accepted. Puss and Mew reserves the right to require satisfactory proof of age prior to accepting an order.

DELIVERY

9. You must select a shipping option, the price of which will be shown on checkout. Deliveries cannot be made to PO boxes. You agree that we may rely on any person who is at the address you gave for delivery, who is over the age of 18, and who takes receipt of your ordered products, as being authorised for that purpose. If you have provided incorrect or out-of-date details, you agree that Puss and Mew shall not be held liable for delivery to the address notified to Puss and Mew. Puss and Mew may have regard to any delivery instructions (at point of delivery) provided by you but does not accept responsibility or obligation to carry out such instructions.
10. You will own the goods once they have been paid for and sent by us to you, and you will therefore be responsible for all risks of whatever nature that arise once the goods have been dispatched in good order by us to you.
11. Once your order is accepted and payment is processed, your order will be dispatched from our Nunawading warehouse. Standard shipping to metro addresses takes between approximately 1 to 7 days, based on our delivery provider. Express shipping to metro addresses takes between approximately 1 to 3 days, based on our delivery provider. Shipping to regional locations may take longer, based on our delivery provider.
12. While Puss and Mew and its delivery providers use all reasonable endeavours to deliver within its expected timeframes, Puss and Mew does not warrant such time frames and does not accept liability for any loss resulting from late delivery, including delays caused by epidemic or pandemic. Delivery times are subject to postal carrier transit schedules and schedule variations and Puss and
    Mew is not responsible for any carrier delay arising for any reason whatsoever.
13. Puss and Mew may not fulfil delivery of your order for reasons outside of our reasonable control, or if we consider that the recipient of the order is unsuitable for any reason, including because the likely recipient of the products appears to be under the age of 18. In these circumstances, we will attempt to arrange a redelivery or issue a refund.

GIFT VOUCHERS

14. The following conditions set out the terms for the purchase and use of gift Vouchers issued by Puss and Mew (Gift Voucher). By purchasing a Gift Voucher, you agree to be bound by these Gift Voucher terms.
15. You must be over the age of 18 to purchase a Gift Voucher, or to make a purchase using a Gift Voucher.
16. All conditions shown on Gift Vouchers are to be read together with these Terms & Conditions and Additional Terms and all other notices displayed on this Website. Any queries regarding the Gift Vouchers (including the details of participating retail outlets) are to be directed to Puss and Mew’s Customer Service team on info@pussandmew.com.au or via this Website.
17. Puss and Mew reserves the right to change these Gift Vouchers terms at any time. Changes to Gift Voucher terms will be available on this Website or by contacting Puss and Mew. Each Gift Voucher must be purchased and used in accordance with these Terms & Conditions and any Additional Terms. Gift Voucher terms cannot be varied by you.
18. Gift Vouchers are valid for 2 years from the date of purchase and are valid for purchases of Website Products via the Website or at our Nunawading Location.
19. You are responsible for the use, safety, and security of your Gift Voucher. Lost, damaged, or stolen Gift Vouchers will not be cancelled, replaced, or refunded. Gift Vouchers are not stored value, credit or charge Vouchers and are not transferrable, exchangeable, refundable, or redeemable for cash. Any unused Gift Voucher values are not transferable, exchangeable, refundable, or redeemable for other goods or services and cannot be taken as cash. To the full extent permissible by law, you are liable for all transactions on your Gift Voucher.
20. Gift Vouchers may not, without the prior consent of Puss and Mew, be resold or offered for resale or used for advertising, promotion, or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services either by the original purchaser from Puss and Mew or any other person. If a Gift Voucher is sold or used in breach of these Terms & Conditions or any Additional Terms, Puss and Mew reserves the right to cancel the
    Gift Voucher without a refund.
21. Puss and Mew reserves the right to refuse a Gift Voucher purchase of retail sales and ticketed events in any of the following circumstances:
    • if the Gift Voucher holder fails to produce appropriate identification as proof of age
    • if the Gift Voucher holder is under the age of 18 years; and/or
    • if the Gift Voucher has been sold or used in breach of these Terms & Conditions and
      Additional Terms.

REFUNDS AND CANCELLATIONS

22. Returns, replacements, credit notes and refunds are provided only where the product is faulty or damaged and is at the sole discretion of Puss and Mew. Please notify Puss and Mew within 5 days of delivery if you believe a product to be faulty or damaged. Puss and Mew reserves the right to request and review evidence that the product is faulty or damaged prior to issuing a refund. Where Puss and Mew accepts a return, free return shipping may be provided and a replacement, credit note, or refund will be issued once the product is received by Puss and Mew and confirmed faulty
    or damaged.
23. For change-of-mind or purchased-in-error returns, Puss and Mew will refund your item up to 30 days from the date of purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the additional postage charges.
24. Puss and Mew will notify you via email when your returned item has been received by Puss and Mew. We will also notify you of the approval or rejection of your refund. If you are approved, then we will process your refund back on the Payment Method you paid with. Refund to your Payment Method may take up to 2 business days. If your refund is not approved, you are responsible for return postage.
25. We may also cancel your order for delivery in exceptional circumstances, in which case we will issue you a refund. These circumstances include, but are not limited to, where the ordered products are not available, if there was an error in the price or description of the ordered products, or we consider that your order is in breach of these Terms & Conditions.
26. Gift Vouchers are not refundable and will not be replaced nor money refunded after purchase.
27. Refunds of event tickets will only be issued at Puss and Mew’s discretion. Refunds will be issued if an event is cancelled by Puss and Mew.
28. For refunds, cancellations and other order queries, Puss and Mew can be contacted at info@pussandmew.com.au

EVENTS AND SAFETY

29. Puss and Mew is committed to providing and maintaining a safe and healthy environment for all customers who attend all Puss and Mew events, including Masterclass events. The unprecedented, and at times still unknown, nature of COVID-19 means that any activity requiring human interaction
    carries with it an inherent risk. While Puss and Mew observes the health directives of relevant Government health and work safety authorities and uses its best efforts to mitigate any threat to attendees, by purchasing event tickets you acknowledge that you understand and accept the inherent risk of involvement at Puss and Mew events and acknowledge that you have taken steps to reduce the risk you may pose to others attending any such event at Puss and Mew’s premises.

INTELLECTUAL PROPERTY

30. All materials on the Website, including but not limited to artwork, photographs, graphics, data, text, and trademarks (Content), are owned by or licensed to Puss and Mew and are subject to copyright and other intellectual property rights. Content is protected by all applicable laws including copyright and trade-mark laws unless otherwise specifically noted and may not be used except as permitted in these Terms & Conditions or as indicated on the Website.

PRIVACY

31. Puss and Mew collects and uses Personal Information including financial, contact or unique identifier information to ensure that the Website Products purchased are delivered to you; to advise you of any possible changes/cancellations that may occur in relation to the event you booked; and/or to confirm the identity of users and bill customers for products and services. If the Personal Information requested is not provided, the Puss and Mew may not be able to facilitate your transaction, distribute products or contact you.
32. Puss and Mew will not share your Personal Information with unrelated third parties without your prior consent. However, when you make a purchase through this Website, your consent is required for Puss and Mew to provide your Personal Information to those third parties necessary to process your transaction with us such as venues, credit card companies and shipping and handling companies acting on Puss and Mew’s behalf (which abide by the National Privacy Principles). Puss and Mew may also use your Personal Information to keep you informed of products and future events via direct marketing, if you elect, at the time of booking, to receive this information. You may also change this choice in the future by contacting us with your request. Puss and Mew will not use or disclose your Personal Information in any way, other than as disclosed in these Terms & Conditions, any Additional Terms and in our Privacy Policy and Collection Statement.

COOKIES

33. As a result of viewing this Website some information may become stored on your computer. This information may be in the form of a ‘cookie’ or similar file which may help us in many ways, for instance to improve the content of this Website or to improve the matching of users interests or preferences. If you do not want a cookie to be stored on your computer, most Internet browsers have functions to erase cookies from the computer’s hard drive, to block all cookies or to receive a warning before a cookie is stored. You are welcome to use such facilities to prevent the installation of any cookie but by accessing this Website you consent to our use of any information gathered for the purposes mentioned above, including in accordance with our Privacy Policy.

PRIVACY

34. Puss and Mew Pty Ltd is committed to respecting the privacy of your personal information.

PROBLEMS, COMPLAINTS OR QUERIES

35. If you have any questions about our Privacy Policy, or any problems or complaints about how we have collected, used, stored, handled, disclosed and/or processed your personal information, please contact us:

Mail: Director, Puss and Mew Pty Ltd; 1 Varman Court, Nunawading, Victoria, Australia 3131 OR
Email: info@pussandmew.com.au:

COLLECTION CHANNELS

36. We collect and combine personal information in a number of ways through the following channels (each, a Collection Channel):
    1. a. our website www.pussandmew.com.au
    2. b. any related, social media page, internal website, intranet and any Puss and Mew mobile or tablet applications
    3. c. our service providers acting on behalf of us (including but not limited to Square and NowBookit), or other legitimate third-party sources.
    4. d. physical and other ad-hoc channels of collecting personal information in relation to events and Puss and Mew (such as through paper forms or tablets); and
    5. e. any other means through which an individual provides personal information to Puss and Mew, including either physically or electronically.
    6. f. device information: we may collect information about your mobile device such as the hardware model, operating system, preferred language, unique device identifier and mobile network; and

If you don’t provide us with personal information, we may be unable to provide you with our goods and services or other content, information, upcoming opportunity, promotion, event, or product information.

COLLECTION STATEMENT

Puss and Mew collects personal information about you from www.pussandmew.com.au and any related Puss and Mew website, social media page, internal website or intranet and any Puss and Mew mobile or tablet application (each, a Website); personal information provided to us by our service providers acting on behalf of us, and as provided by you by any other means, including either physically or electronically.

Occasionally, we collect personal information from social media sites or from commercial data providers, referral agents, and other data providers who obtained your personal information from third party sources who hold your consent to disclose your personal information to us, or who have otherwise disclosed your personal information to us in circumstances where it is lawful to do so.

Personal information will not be collected from any person who is known by Puss and Mew to be under the age of eighteen (18) without the consent of a parent or legal guardian.

Personal information is collected in order to obtain opinions or comments about products and/or services and improve our products, services, events and other offerings; to manage our relationship with you including our commercial and contractual relationship; to respond to enquiries including employment enquiries; to conduct research; to provide you with certain content, advertising, products and services and, where you explicitly consent and unless you opt-out or unsubscribe, to provide you with newsletters and electronic newsletters including about new releases, special offers and events from Puss and Mew or our promotional partners and trusted third parties and contact you in the future with information on products and services and to provide you with marketing materials via any medium including mail, telephone and commercial electronic messages (SMS (Short Message Service), MMS (Multimedia Message Service), IM (Instant Messaging) and email) or any other form of electronic, emerging, digital or conventional communications channel whether existing now or in the future.

Our website may also collect and use passively collected anonymous information or personal information from various third party sources and we may combine this anonymous information or personal information with other personal information collected from you, to provide better service to Website users, customise a Website based on your preferences, compile and analyse statistics and trends, and otherwise administer and improve Websites for your use. For the purposes described above, your information may be shared with Puss and Mew group companies (and their directors, servants, and agents), clients, promotional partners and other trusted third parties, either in Australia or overseas, who may also contact you with information about products and services and with marketing materials, including electronically.

Failure to provide personal information may result in you being unable to receive newsletters and in Puss and Mew being unable to provide you with certain content, products, or services. Our Privacy Policy contains information about how you can access, correct and exercise your other rights over your personal information, how you can lodge a complaint regarding the handling of your personal information and how any complaint will be handled by Puss and Mew. You may contact us officer with any queries via email: info@pussandmew.com.au or mail: Attention: Directors at Puss and Mew Distillery 1 Varman Court, Nunawading, Victoria, Australia 3131.